Policies

Salon Policies

PLEASE READ CAREFULLY BEFORE BOOKING

At 234 Braiding Lounge, we are committed to providing a clean, professional, luxury braiding experience for every client. Our policies are designed to protect the quality of our services, respect our team’s time, and create a smooth, enjoyable visit from start to finish.

By booking an appointment, you acknowledge that you have read, understood, and agreed to the policies outlined below.

BOOKING & PAYMENT

All appointments must be booked through our website or official booking system.

Availability is shown in real time through our booking platform. We recommend booking in advance to secure your preferred date and time.

A booking fee of 25% of your service total is required at the time of booking. This fee secures your appointment and may be applied toward your service balance.

Your card may also be used for late cancellations, no-shows, or policy-related fees.

Your remaining balance will be outlined in your booking confirmation or discussed before service begins.

We accept cash, debit, and credit card payments.

Please make sure you book the correct service, size, length, and any add-ons needed. If you are unsure which service to select, please contact us before booking.

AGE & ELIGIBILITY

We service clients ages 10 and up. Returning kid clients under 10 may still book with us.

We do not style small children.

Hair must be a minimum of 3 inches in length for most braided styles.

We do not accept severe alopecia cases.

We do not braid over locs or crochet styles.

If you are unsure whether a style is suitable for your hair, please contact us before booking.

HAIR PREPARATION

Clients must arrive with hair freshly washed, fully dried, detangled, and free of heavy product unless a shampoo service has been added to the appointment.

Hair with excessive product buildup, gel, glue, oil, or tangling may require a shampoo and blow-dry service before styling. This may result in an additional charge and may affect your appointment timing.

Please arrive prepared so your stylist can begin your service on time.

SHAMPOO & BLOW-DRY

Shampoo services may be available as an add-on depending on your appointment and stylist availability.

Professional shampoo and conditioner will be provided.

Clients are welcome to bring preferred products if needed.

If your hair requires extra detangling, product removal, or additional preparation, an extra fee may apply.

SCALP SENSITIVITY & ALLERGIES

Please inform your stylist before your service begins if you are tender-headed, have scalp sensitivity, allergies, or any concerns related to braiding hair.

Your comfort is important to us, but individual tolerance levels may vary.

If you are sensitive or allergic to synthetic braiding hair, we recommend bringing pre-washed or hypoallergenic braiding hair, or adding an ACV rinse to your appointment.

234 Braiding Lounge is not responsible for allergic reactions, scalp irritation, or sensitivity caused by hair provided by the client or hair products used outside of the salon.

HAIR & EXTENSIONS POLICY

Standard synthetic braiding hair is included with most braiding services.

Human hair is not included for boho styles unless stated.

Human hair for boho styles can be purchased online, in-store, or clients are welcome to bring their own.

Human hair is used only for loose curl pieces in styles such as boho knotless braids, boho Fulani braids, and other approved boho styles.

We do not braid down with human hair.

If you are bringing your own hair, the hair must be approved for the style you booked. We strongly recommend bringing or dropping off your hair at least 24 hours before your appointment so we can confirm it is correct and allow time for prep.

If the wrong hair is brought, your appointment may need to be adjusted, rescheduled, or additional hair may need to be purchased.

TIMING & LATE ARRIVALS

Please arrive on time for your appointment.

Your appointment time begins at your scheduled time, not when you are seated.

Hair sectioning, preparation, and parting are included in your appointment time.

If you arrive more than 15 minutes late, your appointment may be canceled, shortened, adjusted, or rescheduled depending on stylist availability.

Late arrivals may still be responsible for the full service amount.

Please plan ahead for traffic, parking, and any personal delays.

CANCELLATIONS & RESCHEDULING

We ask that all appointment changes be made at least 24 hours before your scheduled appointment time.

Clients may reschedule one time within policy guidelines.

Same-day cancellations, last-minute reschedules, or cancellations made less than 24 hours before the appointment may result in a loss of booking fee.

Repeated cancellations or last-minute changes may result in limited booking access or a requirement to pay in full before booking again.

NO-SHOW POLICY

No-call, no-shows are not tolerated.

If you do not show up for your appointment and do not contact us, you may be charged up to 100% of the scheduled service total.

No-show clients may be restricted from booking future appointments or may be required to pay in full before booking again.

SERVICE RESULTS & AFTERCARE

Once your service is completed and you leave the salon, hair care becomes the client’s responsibility.

Clients have 24 hours after their appointment to report any concerns.

After 24 hours, adjustments or touch-ups may not be available.

Please note that styles with loose human hair, including boho, French curl, gypsy, and similar styles, may naturally loosen, shed, frizz, or tangle over time depending on hair quality, maintenance, sleeping habits, and daily care.

Proper aftercare is required to maintain the longevity and appearance of your style.

REFUNDS

All service payments are final.

Refunds are not issued once a service has been completed and the client has left the salon.

If there is a concern with your service, please contact us within 24 hours so we can review and assist.

In rare cases, we may offer an adjustment or style removal at our discretion.

PHOTO & VIDEO POLICY

Photos and videos may be taken during or after your appointment for salon marketing, social media, portfolio use, and promotional content.

If you do not want to be photographed or recorded, please let us know at the beginning of your appointment.

GUEST POLICY

To maintain a calm and comfortable salon environment, we ask that clients do not bring extra guests unless approved in advance.

Children, friends, and additional guests may not be permitted to wait during long appointments.

RIGHT TO REFUSE SERVICE

234 Braiding Lounge reserves the right to refuse service to anyone.

We ask that all clients and team members enter our space with respect, patience, and positive energy.

Disrespectful behavior, intimidation, harassment, inappropriate language, or mistreatment of our team may result in immediate dismissal from the salon and restriction from future bookings.

Our goal is to provide every guest with a calm, elevated, welcoming experience from beginning to end.